Privacy Policy
Last Updated: 6 July 2026
At Lucents, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or purchase our products.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect the following information:
- Full name
- Billing and delivery address
- Email address
- Telephone number
- Payment information
- IP address
- Browser and device information
- Shopping behaviour and website activity
- Marketing preferences
Payment information is processed securely by our payment providers. Lucents does not store your full payment card details.
How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Provide customer support
- Respond to your enquiries
- Send order confirmations and shipping updates
- Improve our website, products and services
- Prevent fraud and protect our business
- Comply with legal obligations
- Send marketing communications where you have given your consent
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic and personalise content and advertisements.
Cookies may also be used by trusted third parties, including analytics and advertising partners.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.
Sharing Your Information
We only share your personal information where necessary to operate our business.
This may include:
- Shopify
- Payment providers
- Shipping and logistics partners
- Customer support providers
- Marketing platforms
- Analytics providers
- Legal or regulatory authorities where required by law
We never sell your personal information to third parties.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
While no online service can guarantee absolute security, we continuously work to safeguard your data.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with applicable legal, tax and accounting requirements.
Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal data
- Restrict or object to certain processing
- Withdraw consent where applicable
- Request a copy of your personal data
- Lodge a complaint with the relevant data protection authority
Third Party Websites
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or website functionality. The latest version will always be published on this page.
Contact
If you have any questions regarding this Privacy Policy or your personal information, please contact us.
Lucents
Email: hello@tere-essentials.com